# Before installation

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**Warning:** Caution: We will not respond to inquiries mentioned here, review this page carefully before opening a ticket in technical support
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### You lack the required entitlement to use l2s-resource

Please try restarting your server and verify your keymaster account, and run the server with lince from your keymaster account\ <br>

### **How can I transfer a script from one account to another?**

L2S are not able to transfer any script from one account to another. The client is able to transfer the script, and we do not have any authority from Tebex to transfer any script

### Prior to submitting a new support ticket, kindly follow these steps:&#x20;

* Review our documentation at <https://docs.l2s.dev/.&#x20>;
* Ensure that the asset is up-to-date.&#x20;
* Confirm that all SQL queries (if applicable to the resource) have been executed.

**It may be necessary to install AnyDesk, which is a remote access software that enables a user to remotely access and control another computer. This can be useful in situations where a L2S Team representative needs to troubleshoot technical issues on your computer by accessing it from a remote location. Please note that depending on the nature of the support you require, there may be a fee associated with the service. <https://anydesk.com/>**

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**Support on Fridays may be limited to minor issues only. Please also keep in mind that our main time zone is `KSA, Riyadh (UTC +3)`, so response times may vary depending on your location.**
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**Please note that if we do not receive a response from you within 24 hours of our last message, your ticket will be automatically closed. If you still require assistance, please don't hesitate to create a new ticket and we will be happy to help you further.**

**Thank you for your understanding and cooperation.**


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