Common problems

Section of common problems and questions/answers that customers often suffer from!

If you've made it this far, congratulations, you're one of the few customers reading through the documentation and taking an interest in fixing problems that come your way using our resources.

As you well know, high level resources and huge code usually have many things to configure or do, so it is normal that you have problems during their installation or compatibility with other assets. That's why we made this section, here you will find the common problems!

Please, before opening a ticket, we ask you to read this section completely so as not to have problems when using your asset, this will help you learning and us in the flow of the tickets!

1. Database error

if you have this problem in your server its a Error in installation method or you did not install the database.

you must to install the database if you do it and problem still you must to deleted and do it with right way.